Rachel Franlon-Heys

Elevating Personal Branding through Authenticity, Podcast Guesting, and the Art of Authority

Rachel Franklin-Heys, the dynamic Head of Client Success at Pikkal & Co, wielding the transformative power of storytelling and authenticity to foster strong client relationships. Armed with a Psychology degree from the University of Reading, Rachel's journey began in in-person customer service and sales, forging her commitment to authentic connections.

Boasting a diverse background in sales, leadership, and customer service across various industries, Rachel brings a versatile skill set to the table. Her approach is rooted in creating meaningful face-to-face interactions, which has then evolved to fostering the same meaningful connections for digital and remote companies, shaping her into a client success powerhouse.

Passionate about authenticity and a people-first philosophy, Rachel believes connection should extend further than transactional relationships. Her belief in the value of genuine connections extends beyond professional realms, making her not only a client success expert but also a life skill enthusiast.

At Pikkal & Co, Rachel serves as a catalyst, guiding clients in crafting their unique message and developing their personal brand. Her dedication goes beyond the business realm, enriching both enterprises and clients alike.